How We Work - FAQs
Ikilau is not an online store.
We are a professional supplier of industrial kitchens and laundries for hotels, restaurants, cafés, catering businesses and laundries. All requests are handled personally to guarantee the right solutions for each project.
🗂️ Intro
How We Work - FAQs
Ikilau is not an online store.
We are a professional supplier of industrial kitchens and laundries for hotels, restaurants, cafés, catering businesses and laundries. All requests are handled personally to guarantee the right solutions for each project.
🗂️ Intro
Q: Do you sell to private individuals?
A: No. We supply only professional clients with a valid business or VAT number.
Q: Which sectors do you work with?
A: Hospitality, food service, catering, laundries and other commercial businesses.
✅ Who We Sell To
💳 Why No Online Payments
Q: Why can’t I pay online?
A: We do not process automatic online payments. Each request is manually checked to confirm stock and delivery costs.
Q: Is my order final?
A: No payment is required at checkout. We confirm everything before issuing an invoice.
Q: Do you sell to private individuals?
A: No. We supply only professional clients with a valid business or VAT number.
Q: Which sectors do you work with?
A: Hospitality, food service, catering, laundries and other commercial businesses.
✅ Who We Sell To
💳 Why No Online Payments
Q: Why can’t I pay online?
A: We do not process automatic online payments. Each request is manually checked to confirm stock and delivery costs.
Q: Is my order final?
A: No payment is required at checkout. We confirm everything before issuing an invoice.
Q: Is transport included in the price?
A: Transport costs vary by destination. We verify each address and send you the final quote.
Q: Do you deliver worldwide?
A: We ship mainly within Europe and Africa. Some remote areas may have special conditions.
🚚 Transport Cost Verification
📝 How Orders Are Processed
Q: What happens after I submit my order?
A: Our team checks stock, transport and local requirements. You receive a tailored offer by email.
Q: Can I cancel my request?
A: Yes — since no payment is made upfront, you can decide freely before confirmation.
Q: Is transport included in the price?
A: Transport costs vary by destination. We verify each address and send you the final quote.
Q: Do you deliver worldwide?
A: We ship mainly within Europe and Africa. Some remote areas may have special conditions.
🚚 Transport Cost Verification
📝 How Orders Are Processed
Q: What happens after I submit my order?
A: Our team checks stock, transport and local requirements. You receive a tailored offer by email.
Q: Can I cancel my request?
A: Yes — since no payment is made upfront, you can decide freely before confirmation.
❓ Other Questions
Q: How do I get in touch?
A: Use our contact form, WhatsApp link. We reply quickly!
Q: Can I visit you in person?
A: Yes — our management and logistics operations are based in Lisbon, where we can meet clients in person by appointment (via WhatsApp). Our financial department is located at our headquarters in Estonia.
❓ Other Questions
Q: How do I get in touch?
A: Use our contact form, WhatsApp link. We reply quickly!
Q: Can I visit you in person?
A: Yes — our management and logistics operations are based in Lisbon, where we can meet clients in person by appointment (via WhatsApp). Our financial department is located at our headquarters in Estonia.
Services
Industrial Kitchen and Bar Equipment. Quality laundry equipment for hospitality and industry.
Contact
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